28
Apr
I can understand that Vincent Ferrari was upset that it took so long for him to cancel his AOL account, but really did the ‘Today’ show need to interview the guy and report on what happened to him. I think we all have been on the phone for more than 20 minutes while trying to cancel accounts, and we have patiently waited through it. I think it’s sad that the poor AOL representative was probably doing what he was instructed, which is to talk to the customer about his account usage and how he should not cancel his account. But now he has been fired. It’s also sad that this once instance is be trumped out as AOL having bad customer service. Yellow journalism should never be tolerated
